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IT Essentials

February 13, 2022
by admin
IT Essentilas
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Target Audience

The Cisco® IT Essentials curriculum is designed for Cisco Networking Academy® students in upper secondary schools, technical schools, and colleges or universities who want to pursue careers in IT and learn how computers work, how to assemble computers, and how to troubleshoot hardware and software issues.

Prerequisites

There are no prerequisites for this course.

Curriculum Description

This course covers the fundamentals of computer and mobile device hardware and software, and advanced concepts such as security, networking, and the responsibilities of an IT professional. Students who complete this course will be able to describe the internal components of a computer, assemble a computer system, install operating systems, and troubleshoot them using software tools and diagnostics. Students will also be able to connect to the Internet and share resources in a networked environment. New topics in this version include scripting basics, using remote access technologies, IoT device configuration and communication types, documentation and change management best practices, and also, disaster prevention and recovery methods. Expanded topics include virtualization, cloud computing, and security.

Cisco Packet Tracer activities are designed for use with Packet Tracer 7.2.1 or later.

Curriculum Objectives

The goal of this course is to introduce the student to computer hardware and software, as well as operating systems, networking concepts, mobile devices, IT security, and troubleshooting. The online course materials will assist the student in developing the skills necessary to work as a technician in the field of IT. The specific skills covered in each chapter are described at the start of each chapter.
Upon completion of the IT Essentials v7.0 course, students will be able to perform the following tasks:

  • Select the appropriate computer components to build, repair, or upgrade personal computers.
  • Install and configure components to build, repair, or upgrade personal computers.
  • Perform troubleshooting on personal computers.
  • Explain how computers communicate on a network.
  • Configure devices to communicate on a network.
  • Explain how to troubleshoot laptops and other mobile devices.
  • Install a printer to meet requirements.
  • Describe virtualization and cloud computing.
  • Install Windows operating systems.
  • Perform management and maintenance of Windows operating systems.
  • Explain how to configure, secure, and troubleshoot mobile, MacOS, and Linux operating systems
  • Implement basic host, data, and network security.
  • Explain the roles and responsibilities of the IT Professional.

IT Essentials v7.0 Outline

This course provides a comprehensive introduction to the IT industry and in-depth exposure to personal computers, hardware, and operating systems. Students learn how various hardware and software components work and best practices in maintenance, safety, and security. Through hands-on lab activities, students learn how to assemble and configure computers, install operating systems and software, and troubleshoot hardware and software issues.

Chapter /SectionGoals/Objectives
Chapter 1. Introduction to Personal Computer HardwareSelect the appropriate computer components to build, repair, or upgrade personal computers.
1.1 Personal ComputersExplain how personal computer components work together.
1.2 PC ComponentsExplain the Features and Functions of components.
1.3 Computer DisassemblyDisassemble a PC.
Chapter 2. PC AssemblyInstall components to build, repair, or upgrade personal computers.
2.1 Assemble the ComputerBuild a computer.
Chapter 3. Advanced Computer HardwareInstall and configure components to upgrade a computer.
3.1 Boot the ComputerExplain how to verify BIOS and UEFI settings.
3.2 Electrical PowerExplain electrical power.
3.3 Advanced Computer FunctionalityExplain computer functionality.
3.4 Computer ConfigurationSelect components to upgrade a computer to meet requirements
3.5 Protecting the EnvironmentExplain the necessary procedures to protect the environment
Chapter 4. Preventive Maintenance and TroubleshootingPerform Troubleshooting on personal computers.
4.1 Preventive MaintenanceExplain why preventive maintenance must be performed on personal computers.
4.2 Troubleshooting ProcessTroubleshoot problems with PC and Peripheral devices
Chapter 5. Networking ConceptsExplain how computers communicate on a network.
5.1 Network Components and TypesExplain the components and types of computer networks.
5.2 Networking Protocols, Standards, and ServicesExplain networking protocols, standards and services.
5.3 Network DevicesExplain the purpose of devices on a network.
5.4 Network CablesBuild a network cable.
Chapter 6. Applied NetworkingConfigure devices to communicate on a network.
6.1 Device to Network ConnectionConfigure devices for wired and wireless networks.
6.2 Basic Troubleshooting Process for NetworksTroubleshoot problems and solutions related to networks.
Chapter 7. Laptops and Other Mobile DevicesExplain how to troubleshoot Laptops and other Mobile Devices.
7.1 Characteristics of Laptops and Other Mobile Devices.Explain the features and functions of laptops and other mobile devices.
7.2 Laptop ConfigurationExplain how to configure laptop power settings and wireless settings.
7.3 Laptop Hardware and Component Installation and ConfigurationExplain how to remove and install laptop components.
7.4 Other Mobile Device Hardware OverviewExplain the purpose and characteristics of other mobile devices.
7.5 Network Connectivity and EmailExplain how to configure network connectivity and email on mobile devices.
7.6 Preventive Maintenance for Laptops and Other Mobile Devices.Use common preventive maintenance techniques for Laptops and other Mobile Devices.
7.7 Basic Troubleshooting Process for Laptops and other Mobile DevicesExplain how to troubleshoot Laptops and other Mobile Devices.
Chapter 8. PrintersInstall a printer to meet requirements.
8.1 Common Printer FeaturesExplain the purpose and characteristics of different types of printers.
8.2 Printer Type ComparisonCompare Different Types of Printers
8.3 Installing and Configuring PrintersInstall a printer.
8.4 Sharing PrintersConfigure printer sharing.
8.5 Maintaining and Troubleshooting PrintersExplain how to improve printer availability.
Chapter 9. Virtualization and Cloud ComputingDescribe virtualization and cloud computing.
9.1 VirtualizationExplain Cloud and Virtualization.
9.2 Cloud ComputingCompare and contrast cloud computing concepts
Chapter 10. Windows InstallationInstall Windows operating systems.
10.1 Modern Operating SystemsExplain operating system requirements.
10.2 Disk ManagementCreate a partition in Windows using the Disk Management Utility.
10.3 Installation and Boot SequenceInstall a Windows Operating System
Chapter 11. Windows ConfigurationPerform management and maintenance of Windows operating systems.
11.1 Windows Desktop and File ExplorerConfigure the Windows Desktop and File Explorer.
11.2 Configure Windows using Control PanelsConfiguring Windows with Control Panels.
11.3 System AdministrationUse Windows tools and utilities to manage Windows system.
11.4 Command- Line ToolsUse Microsoft Windows command line tools.
11.5 Windows NetworkingConfigure a Windows computer to work on a network.
11.6 Common Preventive Maintenance Techniques for Operating SystemsUse common preventive maintenance on a computer using Micorsoft Windows tools.
11.7 Basic Troubleshooting Process for Windows Operating SystemExplain how to troubleshoot Microsoft Windows operating system.
Chapter 12. Mobile, Linux, and OSX Operating SystemsExplain how to configure, secure, and troubleshoot mobile, Mac, and Linux operating systems.
12.1 Mobile Operating SystemsExplain the purpose and characteristics of mobile operating systems.
12.2 Methods for Securing Mobile DevicesExplain methods for securing mobile devices.
12.3 Linux and macOS Operating SystemsExplain the purpose and characteristics of macOS and Linux operating systems.
12.4 Basic Troubleshooting Process for Mobile, Linux, and macOS Operating SystemsExplain how to troubleshoot other operating systems.
Chapter 13. SecurityImplement basic host, data, and network security.
13.1 Security ThreatsExplain Security Threats
13.2 Security ProceduresExplain Security Procedures
13.3 Securing Windows WorkstationsConfigure basic security settings and policies for end devices.
13.4 Wireless SecurityConfigure wireless security
13.5 Basic Troubleshooting Process for SecurityExplain the six steps of the troubleshooting process for security.
Chapter 14. The IT ProfessionalExplain the roles and responsibilities of the IT Professional.
14.1 Communication Skills and the IT ProfessionalExplain why good communication skills are a critical part of IT work.
14.2 Operational ProceduresExplain how to manage change and unplanned disruptions in a business environment.
14.3 Ethical and Legal ConsiderationsExplain appropriate behavior when faced with the legal and ethical issues that arise in the IT industry.
14.4 Call Center TechniciansExplain the call center environment and technician responsibilities.

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